Requesting a cancellation
Contact support@alldayprint.com as soon as you need to change or cancel an order. A cancellation request takes effect only when we confirm the order can be stopped. We will check the actual work and production status before confirming the outcome.
Before work or nonrecoverable costs begin, we refund the canceled portion in full. If work has begun, we deduct completed work and documented, nonrecoverable costs directly related to your order, up to the agreed charge for that work. We will explain the calculation. We do not apply a flat cancellation fee or percentage.
After printing or other irreversible custom production begins, a change-of-mind cancellation is normally unavailable for the affected work. Refunds for a canceled order exclude completed services and nonrecoverable costs. Unused shipping charges are refunded if the shipment is canceled before those charges are incurred. Refunds go to the original payment method where possible; processing time depends on the payment provider.
Design and setup services are charged for work actually completed rather than treated as automatically nonrefundable at the moment an order is placed. Any prepaid, unearned portion is reviewed for refund. Custom products are not returnable simply because preferences change after approval.
Verified production defects and shortages
For any of our products, if an incorrect print, cutting issue, material or finish error, or quantity shortage is caused by All Day Print or its production process, we will reprint or replace the affected quantity at no additional charge.
Report issues promptly. Include your order information, photographs, the affected SKU or product, and the approximate affected quantity.
Please retain the affected goods and packaging while we review the issue. Do not return products without instructions. If we require a return to verify an error caused by us, we cover reasonable return shipping. If a replacement cannot reasonably resolve our verified error, we refund the affected portion.
What the print defect remedy does not cover
The remedy does not cover errors in supplied or approved artwork, incorrect customer product information, dates, QR destinations, barcode data, SKU details, approved design choices, or normal production variation within commercially acceptable tolerances. It does not exclude our responsibility for printing incorrectly against the agreed specification.
Nothing in this policy limits rights or remedies that applicable law does not permit us to exclude.